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OVERVIEW
  •   Q: HOOX’S PRODUCT IS GENERALLY HIGHER THAN OTHERS, WHY?
    A: HOOX use A class Li-polymer battery, that means high capacity and more safe than most of power bank in market. 
    We buy the IC for PCBA we purchase from Korea and Taiwan, more good quality and safe than normal  brand take IC from China market.All HOOX product designed by professional team, apply patent certificate like CE, FCC, ROHS, our team always focus on the product with good design and high quality.
    As a brand , HOOX could offer the guarantee for one year.
  •   Q: HOW TO CHOOSE A RIGHT POWER BANK?
    A: Suggest to buy a power bank according to your mobile phone battery capacity. If you just charge for the mobile phone, you can use a small capacity one, if you want to charge multiple mobile devices, then you can buy a large capacity one to meet the request. 
  •   Q: WHAT DEVICES CAN HOOX EXTERNAL BATTERY CHARGING TO?
    A:HOOX can support all normal digital device.
  •   Q: HOW TO RE-CHARGE HOOX EXTERNAL BATTERIES?
    A:Use mobile phone adapter contact with HOOX USB cable to charge the power bank, or connect with computer to charge it directly.
  •   Q: HOW CAN I TELL WHEN HOOX EXTERNAL BATTERY IS FULLY CHARGED?
    A: When all the indicator light lighting up and stop flash, that means the power bank is full charged.
  •   Q: WHAT KIND OF SIMPLY TESTING I CAN CONDUCT WHEN I ENCOUNTER A PROBLEM WITH HOOX PRODUCT?
    A: First, contact with mobile phone, to test power bank can normal work or not, Then, charge for power bank itself to check is there any problem.
  •   Q: HOW DO I CLAIM PRODUCT WARRANTY IF I HAVE A PROBLEM WITH HOOX PRODUCT?
    A: Consumer: Please contact local retailer.
     Retailer: Please contact Distributor
    All customer can also contact with HOOX team directly.
  •   Q: CAN I ORDER THE CABLE OF CONNECTOR SEPARATELY IN CASE OF LOSS?
    A: Yes, HOOX will have individual packaging USB cable for your choose.
  •   Q: HOW MUCH A HOOX PRODUCT CAN CHARGER A DEVICE?
    A: It depend on digital device battery capacity. A fully charged 6000mAh HOOX power bank can charge iphone 6 around 2~3 times. 
  •   Q: I CAN FELL THE WARMTH WHEN HOOX PRODUCT IS CHARGING ANOTHER DEVICES, IS THIS NORMAL?
    A: It is normal temperature when power bank work.
  •   Q: HOW CAN I KNOW THE TIME NEEDED FOR RE-CHARGING A HOOX PRODUCT?
    A: 6000mAh HOOX power bank need around 6 hours.
  •  Q: HOW CAN I GET INSTRUCTION MANUAL IF I LOST MU ORIGINAL ONE?
    A: You can go to HOOX download page to get the product manual.
  •  Q: HOW CAN I BUY A HOOX PRODUCT?
    A: Please go you contact us page to sign your email or other contact way, HOOX will contact you soon.
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